Career Opportunity Customer Assistance Professional As a Customer Assistance Professional, you will be responsible for collecting funds on accounts that are past due 30+ days and/or over their credit limit. Our predictive auto dialer system will automatically connect you with inbound/outbound calls regarding these accounts. You will be responsible for advising customers of their account status and offer a variety of payment arrangement options that will assist them in bringing their account back to an acceptable credit status. Payment arrangements and important changes regarding personal account information will be updated in our FDR collection system. The work environment consists of being at a workstation with a headset to receive calls from the auto dialer and enter information in our collection system via computer, which will require you to be on the telephone the majority of the time. This environment can be demanding and may require being persistent and persuasive while remaining professional. 1st Financial Bank USA provides a paid 4-week training program to all new employees. This program enables you to understand our policies and procedures and compliance to legal guidelines. You leave our training program fully prepared to become an effective Customer Assistance Professional at 1st Financial Bank USA!